FAQ
If you don't find the answer to your questions in this section, please contact us !
Is the packaging used by Green Goji environmentally friendly?
Are Green Goji products suitable for vegetarians and vegans?
Are the products sold by Green Goji certified?
Do I need to register as a customer to place orders?
I forgot my password. What should I do?
Can I be sure that my data will not be made available to third parties?
Is it possible to get product samples?
What happens if any of the products are out of stock?
How do I know my order has been processed?
Can I have a different shipping address than my billing address?
How long will I have to wait for my order?
What if I change my mind about my purchase?
What happens if I am not present at the address indicated at the time of delivery?
What should I do if I notice that the order is damaged upon arrival?
How are shipping costs calculated?
How do I pay for the products I purchased?
Does Green Goji have any discount policy for frequent customers?
Is the packaging used by Green Goji environmentally friendly?
At Green Goji, we are concerned about the sustainability of the different aspects of our business and we are constantly seeking to reduce our ecological footprint. Therefore, since 2011, the year in which it was founded, Green Goji has been reusing packaging and filling materials received from partners to ship orders. Whenever this is not possible, the materials used are recyclable and sustainable.
Are Green Goji products suitable for vegetarians and vegans?
Most of the products sold by Green Goji are suitable for vegetarians, and many of them are also suitable for vegans (usually identified in the product description). We also always include a full list of ingredients that you can consult.
Are the products sold by Green Goji certified?
Most of the products sold by Green Goji are certified as natural or organic and vegan. For more information on the meaning of the certifications of the products we sell, please consult our Certifications section.
Do I need to register as a customer to place orders?
You do not need to register as a customer. However, when completing your order, you will need to provide the necessary data for delivery and billing of the products. If you wish to register as a customer, you have the advantage of having your data saved for future purchases and being able to view your order history.
I forgot my password. What should I do?
You can request a new password by clicking here .
Can I be sure that my data will not be made available to third parties?
Green Goji does not disclose or sell its customers' personal data to any marketing lists. For more information, see our Privacy Policy section.
How to contact Green Goji?
For any questions, send us a message through our websiteby clicking here .
Is it possible to get product samples?
The availability of samples of a given product is dependent on the respective supplier. Whenever possible, Green Goji sends samples of available products.
What happens if any of the products are out of stock?
If the product is out of stock at the time of ordering, the system blocks the possibility of ordering it. If more than one user simultaneously purchases a product, which causes it to be out of stock without the system blocking the order, we will contact you to allow you to change the order, or maintain it and wait until the product becomes available again.
How do I know my order has been processed?
Once your order is complete, we will keep you informed of its status via the email address provided.
Can I have a different shipping address than my billing address?
Yes. If you wish for delivery to be made to an address other than the billing address, you must provide information regarding both addresses in the fields provided for this purpose. For more information, please see our Terms and Conditions .
How long will I have to wait for my order?
For more details, see our Shipping Policy.
What if I change my mind about my purchase?
For more details, please see our Return Policy .
How do I receive my orders?
Orders are delivered by a carrier to the address indicated for this purpose. For more information, see our Shipping Policy .
What happens if I am not present at the address indicated at the time of delivery?
If you are not present at the address indicated at the time of delivery, you will be contacted by the carrier with information on where to collect the order.
What should I do if I notice that the order is damaged upon arrival?
If you find that the packaging is damaged upon delivery, you must refuse to accept it or indicate any non-conformities in the appropriate field on the carrier's delivery note before signing it. For more information, see our Shipping Policy .
How are shipping costs calculated?
Shipping costs vary depending on the total weight and destination of the order. For more information, see our Shipping Policy .
Do the prices include VAT?
All prices published on the website include VAT at the legal rate in force.
How do I pay for the products I purchased?
We have the following payment methods available:
- ATM
- MBWay
- Bank Transfer
- Paypal
- Credit or debit card
You can also use ShopPay, ApplePay or GooglePay to complete your payments.
For more information, see our Terms and Conditions .
Does Green Goji have any discount policy for frequent customers?
Green Goji may periodically carry out promotional campaigns, the terms and conditions of which will be published on the Website. The best way to take advantage of Green Goji’s discounts and special offers is to subscribe to our newsletter.